'Terrible' workplace?

From Clark S. Robbins, White Lake:

I was really surpised to find that Consumers Energy is a terrible place to work — and I mean terrible. I feel sorry for the employees who have to work there.

Why do I say this? For the last seven months, I have been dealing with Consumers Energy over a relatively simple problem. I provided them the information and they apparently lost it. It was on E-Services two weeks ago and now it is gone — six months of effort down the drain.

I can only surmise that Consumers Energy is a terrible place to work because of the over one dozen employees that I dealt with, only one was civil and helpful. Every other employee, regardless of department or position, was rude, indifferent, grouchy, and grumpy.

Neither calls nor e-mails were ever returned. I can understand that one employee might have a bad day. That is not a problem for me. But when it is over a dozen, it must be an absolutely terrible place to work.

My only option now is to sue Consumers Energy for mental anguish, pain and suffering. Perhaps that will get somebody’s attention and I hope they are having a good day instead.